INFORMATION DESIGN & DELIVERY PROJECT SUMMARIES

Here are descriptions of some of the interesting and challenging projects that have been directed and staffed by our Project Management Division. Please email us if you would like more information about off-site and on-site project management for your Information Design and Delivery projects. We can provide you with more details regarding projects that provided benefits in situations similar to yours.

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	Instructional Design     … for a Fortune 100 computer hardware and services company
	Our project managers developed online training courses for multiple network management software products, multimedia CD-ROM based training for Windows, and an online training course for UNIX-based CASE tools.

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	Training Management Consulting     … for a Fortune 100 computer hardware and services company
	Our consultant project managers designed, developed, and implemented policies and procedures for field engineers who were new instructors. These standards ensured that worldwide field personnel developed and delivered quality and timely training to customers.

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	Reengineering Training Consulting     … for a worldwide computer consulting organization
	Our training consultants led the effort to define vision, mission, markets, standards, and work processes to spearhead business reengineering of a 13,000-person worldwide consulting organization.

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	Telecommunications Business Field Engineering Training     … for major telecom firm
	Developed policies, work instructions, and templates to deliver training; piloted programs with field personnel and coached them on their use.

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	SAP R/3 Training and Implementation     … for a Fortune 50 company
	Developed instructional documentation, tracking tools and administrative and logistical training materials in connection with a major new SAP implementation.

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	Web Content Development …     … for a major provider of Internet search engine capability
	Over a one-year period, our team of ten people researched and produced content in electronic format for this Internet search engine site. We provided over 250 individual articles, ranging from 750 to 2000 words, designed to attract traffic to the search engine site. The style and subject matter for the articles ranged from highly technical to human-interest pieces.

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	Customer Success Stories     … for a Fortune 50 computer systems and services firm
	Our six-person team provided a series of customer success stories with a journalistic feel. These stories appeared in print and electronic form in monthly and quarterly publications directed toward corporate IT managers.

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	Consultant's Guide     … for a Big 5 international accounting and consulting firm
	Over a six-month period, our four-person team compiled, wrote, edited, revised, and produced a guide in electronic format for all of the firm's consultants. The guide conformed to the firm's existing style guidelines, and included over 1000 pages of text, and 700 graphics. Input for the guide came from a variety of sources throughout the world.

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	Computer Services Sales Training Guides     … for a computer services company
	Our two-person team interviewed clients, customer service representatives, and salespeople to compile and produce a series of sales guides focusing on eBusiness customer scenarios. These guides were used to train both new and experienced sales and customer service personnel.

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	Internal Success Stories for Sales and Service Training     … for a manufacturer of computer storage hardware
	Our team researched, wrote and produced internal success stories designed to train and inspire customer service and field service personnel. These stories focused on real-life technical solutions to high-volume electronic data storage challenges.

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For more information about our project management capabilities, contact us at Projects@greatjobs.com, or send your request for proposal to: RANDOLPH ASSOCIATES, INC. Project Management Team 950 Massachusetts Avenue Cambridge, MA 02139-3174 617-441-8777 Ext. 6 Fax: 617-441-8778